One of the first things out of many clients or prospective client’s mouths when we first meet with them is “we’re not into marketing” or “marketing is for business, not us”. Simpy stated, this is hogwash. If your organization is involved any way, in attracting, servicing and keeping customers or encouraging behaviour change of any kind, like it or not, you’re in the “marketing business”. This is especially true for any organization that relies on earned revenue to sustain their operations such as user / member fees, sponsorship, product sales, fundraising, etc.
The fact is that if you were to replace the word profit with revenue or impact, the key functions of marketing [...]